Privacy Policy

Effective Date: May 18, 2020
Company: HOANG QUAN INTERNATIONAL LLC (“we,” “us,” “Company,” or “XAIGATE”)
Address: 2417 Scorpius Dr, Garland, TX 75044, USA
Phone: +1 (917) 725-5379
Email: contact@xaigate.com

1. Scope

This Privacy Policy explains how we collect, use, disclose, and protect information when you:

• visit our websites (the “Site”),

• interact with our online interfaces,

• use our payment gateway (“Payment Gateway”), and

• use related products and services (collectively, the “Services”).

2. Who This Policy Applies To

We may collect information from:

• Website Visitors – people who browse the Site and engage with content.

• Merchants – businesses that register for or use the Payment Gateway.

• Wallet Users – individuals who use XAIGATE wallet features (if offered).

3. Information We Collect

We collect information depending on how you use our Services.

A. Website Visitors

• Device & Usage Data: IP address, browser type, device identifiers, operating system, pages viewed, features used, referring/exit pages, and access dates/times.

• Contact Data (if provided): email address (subscriptions), name and message content (support requests).

B. Merchants

• Business & Account Data: legal business name, DBA (if any), business email, website URL, phone number, business address, authorized user details, and account credentials.

• Transaction & Integration Data: order references, transaction IDs, timestamps, payment method indicators (e.g., card type token, wallet address), and API/webhook logs.

• Risk/Compliance Data (as applicable): fraud signals, chargeback history, and information needed to meet applicable legal, compliance, and security requirements (including AML/KYC where required).

C. Wallet Users (if applicable)

• Account Data: name, email address, phone number, and authentication information.

• Wallet & Transaction Data: wallet addresses, transaction hashes/IDs, asset types, amounts, timestamps, and related metadata.

• Verification Data (if required): identity verification information and supporting documentation to comply with legal or security obligations.

D. Information from Third Parties
We may receive information from service providers (e.g., hosting, analytics, payment processors, ID verification, fraud prevention) or from your employer/organization if you use the Services through a Merchant account.

4. How We Use Information

We use information to:

• Provide and operate the Site and Services (including processing transactions and customer support).

• Improve and develop features, usability, and performance.

• Secure our Services (prevent fraud, abuse, unauthorized access, and illegal activity).

• Communicate with you about service updates, security notices, and administrative messages.

• Comply with law and enforce our terms, including responding to lawful requests by authorities.

5. How We Disclose Information

We may disclose information:

• To service providers that perform services on our behalf (e.g., cloud hosting, analytics, fraud prevention, customer support, ID verification, payment processing). They are permitted to use information only to provide services to us.

• To financial/transaction partners as needed to complete payments or provide the Services (e.g., payment networks, banking partners, blockchain infrastructure providers).

• For legal and security reasons (to comply with applicable law, protect rights/safety, investigate fraud, and enforce agreements).

• In corporate transactions (e.g., merger, acquisition, financing, reorganization), subject to appropriate confidentiality protections.

No Sale/Targeted Ads (Customize if true): We do not sell personal information and we do not share personal information for cross-context behavioral advertising.

If this is not accurate for your stack (ads/retargeting), tell mình và mình chỉnh lại đúng thực tế.

6. Cookies & Similar Technologies

We use first-party cookies and similar technologies to:

• keep you signed in (where applicable),

• remember preferences,

• understand Site usage and improve performance,

• help detect fraud and protect accounts.

We do not permit third-party advertising cookies on our Sites. If we use analytics tools, they are configured for service delivery and security purposes. You can control cookies through your browser settings; some features may not function without cookies.

7. Data Retention

We retain information only as long as necessary for the purposes described in this Policy, including to:

• provide the Services,

• comply with legal/accounting obligations,

• resolve disputes, and

• enforce our agreements.
  Retention periods vary depending on the data type and legal requirements.

8. Security

We use administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights & Choices

Depending on where you live, you may have rights such as:

• Access: request information about the personal data we hold about you.

• Deletion: request deletion of certain personal data, subject to exceptions.

• Correction: request correction of inaccurate personal data.

• Opt-out of certain processing: where applicable under state laws.

To exercise rights, email contact@xaigate.com with the subject line “Privacy Request.” We may need to verify your identity before fulfilling requests.

10. California Privacy Notice (CCPA/CPRA)

If you are a California resident and the Company is subject to the CCPA/CPRA, you may have the right to:

• know/access categories and specific pieces of personal information collected,

• delete personal information (with exceptions),

• correct inaccurate personal information,

• opt out of the “sale” or “sharing” of personal information (as those terms are defined by law),

• limit certain uses/disclosure of sensitive personal information (where applicable),

• non-discrimination for exercising your rights.

We do not sell or share personal information (as stated above). We honor applicable opt-out signals where required (including browser-based signals such as Global Privacy Control, if applicable to our operations).

11. Nevada Privacy Rights

Nevada residents may opt out of the “sale” of certain “covered information” (as defined by Nevada law). Submit requests to contact@xaigate.com with the subject “Nevada Opt-Out.”

12. Children’s Privacy (COPPA)

Our Site and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 provided us personal information, contact us and we will take appropriate steps to delete it.

13. Email Communications (CAN-SPAM)

If you receive promotional emails from us, you can unsubscribe using the link in the email. We will honor opt-out requests as required by law. Service/transactional messages (e.g., security or account notices) may still be sent when necessary.

14. International Transfers

If you access our Services from outside the United States, your information may be transferred to and processed in the U.S. and other jurisdictions where we or our service providers operate.

15. Changes to This Policy

We may update this Policy from time to time. The “Effective Date” will reflect the latest version. Material changes will be posted on this page and/or communicated as required.

16. Grievance / Support

Questions, complaints, or concerns about privacy may be submitted to: contact@xaigate.com